The other day I was talking to an Italian guy who works for one of the biggest pharmaceutical companies in the world. He works in the I.T. department and pretty soon he was telling me all about his latest pet project. I couldnâ€™t help but notice how proud and excited he was of this endeavor â€“ he just completed setting up a blog for the company. Naturally, that caught my interest and prodded him for more information.
One of the main things that stuck to my mind is the idea that a blog can humanize a corporation. That I.T. guy was saying that for companies as big as theirs, the consumers donâ€™t even have the barest clue of the people behind the scenes. For us customers, all we see are the products themselves and advertisements on TV or magazines perhaps. As such, the corporation is a mere abstract idea in the minds of people â€“ there is rarely any person associated with it.
He continued on to say that with their new blog, they are putting on a new spin to customer relations. The way he set up the company blog was for different people from within the company to contribute to the blog. In this way, there is freedom of expression. Their target is to reach out to customers so that they can see that there are real people working behind the scenes to deliver the products that they use.
I couldnâ€™t help but agree with this guy. His arguments made sense â€“ show the customers real people behind the scenes and they will be able to relate to the company more.