Whether you have an employee who always seems to be late or one of your employees has a bad attitude and is repeatedly rude and nasty to other staff, dealing with problem employees can be a real challenge. When you notice a pattern of negative behavior, begin to document each occurance. Then, confront your employee about the behavior without being confrontational and ask what the two of you can do to change it.
Some employees will try to argue or insist that you are wrong about the behavior. This is why documenting the behavior beforehand is so important. This way, instead of arguing back, you can simply repeat that you are referring to the incidents on May 1st, May 3rd, May 4th and May 5th. Don’t raise your voice or grow excited.
If documenting the behavior and confronting the employee doesn’t work, try bringing in a third party, such as a member of the human resources department.
Does anyone else have some good tips for dealing with problem behaviors?